How do I find product information?
You can find specific garment or product information on each products page under the heading features.
If the particular information you require is not present here please call our Customer Service team on 0345 257 0001 between 9am – 5pm Monday to Friday. Alternatively you can e mail us at email@example.com and we will endeavour to get you the required information as quickly as possible.
Why can I not find all the products online?
We are currently reviewing our website range and looking to considerably increase what we sell online in the near future. In the mean time, we have our most popular uniform range on the website alongside some great online exclusives.
What Fabrics are used?
Our fabrics are internationally sourced, Rizues aims to provide the best selection of fabrics to be used in uniforms which conforms to uniform & workwear industry’s required standards for example healthcare tunics range can be washed up to 80 degree! All fabrics are put through their paces until our fabric technologists are certain of fabric strength, durability and desired performance.
How do I find product information?
Choose your required size by using the drop down icon next to the item you want to order. If you are unsure about your size, please use our SIZING GUIDE.
Please note all converted sizes “to fit” are nearest estimates.
How do I find out information about a product?
Click on the picture or the name of the item that you are interested in to enlarge the view and provide a more detailed description including a zoom facility. To help you select an item the product detail page will not only show you a product picture; will also highlight product features, wash/care instructions, colour and size range on offer.
What about garment care/washing recommendations?
Washing instructions are printed on a care label attached to the garment. For example Rizues’ healthcare uniform range is suitable for Industrial launder for 80?C.
Few washing recommendation are :
- Do not mix 65% polyester / 35% cotton garments with 100% cotton or other blends compositions.
- Classify garments in accordance with colour and degree of soiling for best wash results.
- Try to avoid soap based detergents structured for 100% cotton.
- Do not bleach garments. Chlorine or Oxygen type bleaches may be used for white garments.
Satisfactory washing can be achieved at 60?C and will keep your electricity bills low. However higher washing temperatures i.e. 80-85?C may be used for heavily soiled garments where indicated on care label.
What happens if I order an item that is out of stock?
We are continually maintaining our stock levels and will never willingly promise you an item we cannot deliver. Occasionally, you may find that items are out of stock, in which case we will contact you to advise delivery or suggest an alternative style/product. Please ensure you provide us with a contact e-mail or telephone number.
How do I personalise the items?
You can either select from our range of standard lettering for embroidery or provide us with artwork of your existing brand or logo to personalise your garments to promote your company or brand. Please refer to online “Emblem Application” section for further advice.
Do you take orders over the phone?
Yes we do, please contact our friendly customer service team on 0345 257 0001.
How do I use my shopping basket?
Your shopping basket can be viewed at anytime by clicking on the “Basket” menu on the top right hand side of the page. This basket will show the number of items in your basket.
At any stage in the shopping process you can access your basket to delete style(s) or to amend the quantity of items ordered.
When you are happy with what is in shopping basket and want to pay for your items, click on Checkout.
I can't see my basket, what is wrong?
You need to have cookies activated on your computer in order to make a purchase through our website.
Please check to ensure they are enabled, if they are and you still cannot see your basket call our Customer Service team on 0345 257 0001 between 9am – 5pm Monday to Friday. Alternatively you can e mail us at firstname.lastname@example.org
What is checkout?
The online checkout is where you can submit your order. If you haven't already logged in, you will be asked to log in with your email address and password. Existing internet customers will then go into the secure log in to complete payment details.
Your account details, including delivery address, invoice address will be automatically uploaded relating to the account selected.
What Payment methods are available?
You can pay orders online by debit or credit card or it can be invoiced to an account, if you are given a credit limit. You can request a credit limit by completing Rizues Account/Credit application form and returning it to our accounts department by post to The Rizues Ltd. Quayside, Salts Mill Road, Shipley BD18 3ST or email pdf copy of completed account form to email@example.com
Why has my payment been rejected?
Normally, when sufficient funds are not available in the account or it may be because we use Visa and Mastercard’s identity verification as part of our payment process so all cards signed up to this scheme must pass this step before we are able to accept payment. This functionality provides greater fraud protection to you and us. Please ensure you follow this step for your payment and order to be accepted.
How to change login details?
Your user name must be exactly the same as the original email address that you set up for the Rizues account.
Your password is the original password that was created for the Rizues account. After your first log in, you are able to change your password. Your amended password (of your choice) will be case sensitive and therefore you should make a note of whether you have used upper or lower case. Should you need to amend your password please click ‘forgot password’ and follow online instructions.
Contract customers should contact Rizues customer service on 0345 257 0001 for further advice.
Do I have to pay to return my online order?
Yes, a refund of your original delivery charge or return postage costs will only be given in the instance of incorrect delivery, product is proven to be faulty or damaged and when all such items are returned.
How long does a refund take to process?
We will process a refund as soon as the goods are received back with us or as soon as we have seen the photographic evidence in instances where garments are not to be returned with prior agreement.
Refunds are normally processed by your Card issuing bank within 3 – 5 working days of us raising the refund but some banks may take 2-3 weeks to process.
How do I return items bought via the website?
You can either complete a returns form or register comments/notes on the delivery note explaining what is wrong and indicating whether you would like an exchange, credit or a refund. If the original purchase was made with a credit or debit card, we will refund the amount charged for the returned item(s) upon receipt. Please include copy of our delivery note with your return and post to:
- The Rizues Limited
- Returns Dept.
- Salts Mill Road
- BD18 3ST
Alternatively, contact our friendly Customer Service team on 0345 257 0001 between 9am and 5pm Monday to Friday for further advice.
Please refer to our terms & conditions of the sale published online before returning garment(s).
Will you refund my original delivery charge if I return goods?
We will refund your original delivery charge when a product is proven to be faulty or damaged, but not when a product is simply unwanted.
How do I browse website?
Simply select the area of interest from the Menu Bars. You are then given a number of options in a dropdown menu to choose from, for example “Tunics” in the Healthcare section. Select and click. You will now see an image gallery of all the products in the selected section. You can click the image of interest to view the full product details, you can then choose your colour, size, etc. Shopping process then follows a payment process. At any given time you can select an area of interest from menu bars including Rizues polices and information about business operations.
How do I place an order?
We have designed our e-commerce facility a user-friendly experience. Please select an area of interest; Top menu buttons or by industry or by profession - choose a product of interest to you from the product range available. Further choices are body colour, trim (if applicable), size, length and then enter quantity. Once you have decided upon your purchase, click on ‘ADD TO BASKET’ (bottom of page). You can continue shopping or select to go to check out. Please read and agree by clicking Rizues terms & conditions of sale box and then Click “Checkout” button (bottom of page) to proceed with your final selection. If you are a first time buyer the website will then take you through the registration process else enter your email & password details before payment options. Alternatively place your uniform order by fax, by telephone, by email and by post.
What if I change my mind about an item in my Shopping Cart or just forget what I've got in there?
Click “Basket”, located at the top the page (top of the page)
How can I be sure my order went through?
Once an order is completed, a message will be displayed confirming, if ordered was processed successfully or not. This message will also allocate an order reference number for your reference which must be quoted in all correspondence. Please log on to Rizues website and go to “My account” facility, which keeps record of all your orders.
How do I cancel my order?
To cancel an order placed on our website please e-mail customer services within 24 hrs at firstname.lastname@example.org, quoting your order reference.
Do you have a Size Guide?
Yes, our online size guide can be viewed by selecting “Easy Fitting Guide” button on home page or by clicking ‘SIZE GUIDE’ on product detail page.